Troubleshooting
220
Paper feed problems
If paper has trouble traveling through the printer, paper jams or other problems relating to
mechanical paper feed can result. Use the table beginning on page 221 to find solutions
to paper feed problems you are experiencing.
For information about paper feed problems in the optional finisher, see page 229. See
page 233 for information about paper feed problems in the optional mailbox. For detailed
Incorrect margins
The paper tray is not
completely inserted into the
printer.
Push the tray firmly into the printer to
make sure it is fully installed.
The left paper guide in the
500-sheet tray is set for a
different size paper than what
is loaded in the tray.
Insert the paper guide in the correct
position for the size paper in the tray.
Refer to the
User’s Reference
for infor-
mation on loading the 500-sheet
drawer.
You did not set the correct
paper size for tray 1.
After loading paper in tray 1, set the
default paper size from the printer
operator panel:
1 From the Paper Menu, select
Paper Size.
2 Select Tray 1 Size.
3 Select the correct paper size from
the list of available values.
For information on using the operator
panel, see page 28.
The locking clips are not
securing the drawer to the
printer.
Attach the four locking clips to the
drawer. Refer to the
Setup Guide
for
installation instructions.
The margin settings for the
selected tray need to be
adjusted.
Adjust the appropriate margin settings
in the Registration Menu.
The paper feed rollers are
worn.
Call for service.
Print quality problems (continued)
Symptom Cause Solution
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