2-10 Service Manual
7011-2xx / 3xx
844.yy
Scanner Failure Lamp failure. See “Flatbed service check” on
page 2-24.
844
Front scan module output level error See “Flatbed service check” on page 2-24
844.01
Rear scan module output level error
844.02
Front scan module lamp level too low Front Mono channel, Front Color channels, Front
Red channel, Front Green channel, and/or Front
Blue channel is detected to have low lamp level.
See “Flatbed service check” on page 2-24
844.03
Rear scan module lamp level too low Rear Mono channel, Rear Color channels, Rear
Red channel, Rear Green channel, and/or Rear
Blue channel is detected to have low lamp level.
See “Flatbed service check” on page 2-24
845.yy
Scanner Failure CIS failure
See “Flatbed service check” on page 2-24
845
Front scan module cable failure or SCC card failure CIS channel failure. Check each channel(mono,
R, G, B) for identical values indicating bad cable
and/or SCC card. Excessive noise test for the
dark data indicating some sort of CIS or analog
electronics issue on that channel or channels.
See “Flatbed service check” on page 2-24
845.01
Rear scan module cable failure or SCC card failure CIS channel failure. Check each channel(mono,
R, G, B) for identical values indicating bad cable
and/or SCC card. Excessive noise test for the
dark data indicating some sort of CIS or analog
electronics issue on that channel or channels.
See “Flatbed service check” on page 2-24
845.02
Cable / SCC Failure Front scan module connector or cable failure
See “Flatbed service check” on page 2-24
845.03
Cable / SCC Failure Rear scan module connector or cable failure
See “Flatbed service check” on page 2-24
845.04
Cable Failure The connector cable is defective.
See “Flatbed service check” on page 2-24.
846.07
Front magnification exceeds limits Rear excessive variability for Mono, Red, Green,
or Blue. See “Flatbed service check” on
page 2-24
847
Modem Failure The Configuration ID bit that describes the
device’s modem doesn’t match the actual modem
installed in the device.
847.01
Fax Storage The amount of flash storage available on the
device is too small. Note: The NAND Flash
partition can shrink as bit failures cause blocks to
be invalidated. Go to “Format Fax Storage” on
page 3-19. If the issue is not fixed, replace the
controller board. Go to “Controller card
removal” on page 4-13.
Error Description Action
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