Diagnostic information 2-11
7011-2xx / 3xx
847.02
Fax Storage The devices’ flash partition is invalid or
unavailable. Go to “Format Fax Storage” on
page 3-19. If the issue is not fixed, replace the
controller board. Go to “Controller card
removal” on page 4-13.
848.01
Modem/Config ID Mismatch A device has a modem installed, but its
Configuration ID indicates that a modem
shouldn’t be present.
Engine software service errors
900.xx Unrecoverable RIP software error / illegal trap See “Steps before starting the 9yy service
checks” on page 2-50.
See “900.xx System software error service
check” on page 2-51.
902.xx Engine software error Unrecoverable engine software error. Rest the
MFP (POR). If the problem reoccurs, replace the
controller board. See “Controller card service
check” on page 2-25
903.xx Paperport link driver error
904.xx Interface violation by RIP
905.xx Interface violation by paperport device
906.xx RIP interface drive error
DC pick motor errors
910.xx DC pick motor stall Verify the motor is properly connected to the
controller card.
911.xx DC pick motor excessive PWM
912.xx DC pick motor below speed
913.xx DC pick motor over speed
914.00 DC pick motor error
914.01 Lost encoder feedback
Transfer service errors
917.xx Transfer service error Replace the transfer roll. See “Transfer roll
service check” on page 2-44.
Fuser service errors
920.00 Under temperature during steady state control. Replace the fuser. See “Fuser service check”
on page 2-27.
921.00 Under temperature during standby control.
922.00 Fuser failed to ramp to target temperature
923.00 Fuser is over temperature.
924.00 Open thermistor check.
925.xx Wrong fuser installed. The fuser type stored in the
cartridge ID does not match the actual fuser installed in
the printer.
Fan service errors
Error Description Action
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