Matrix E1X - Heart Rate Issues

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6.7 TROUBLESHOOTING - HEART RATE ISSUES
HEART RATE DOES NOT WORK
CHAPTER 6: TROUBLESHOOTING
POSSIBLE CAUSES:
1) There is not a good contact between the user and HR grips or HR strap.
2) The HR strap is at a low battery status.
3) The HR strap is damaged.
4) The HR grips are damaged.
5) The HR board in the console is damaged.
SOLUTION:
1)Re-centertheHRstrapontheuser'schestasshowninFigureA.
2) Replace the battery in the HR Strap.
3) Wet the user's hand, then reestablish contact with the HR grip.
4) Replace the HR strap.
5) Replace the HR grips.
6) Replace the console.
FIGURE A