Matrix SATATYA Devices Manual 37
Checking the Controller for Damage
Before attempting to install your SATATYA device, you should do the following:
After removing the equipment from its packaging, and before proceeding with the installation, check for any
damage that may have been caused during transit. Any missing item/part or damaged component should be
reported immediately.
In the unlikely event that any of the components has been damaged in transit, you MUST NOT install it but
contact your supplier for their returns procedure.
What to do if you Suspect the device is Damaged
The procedure described below tells you what to do in the unlikely event that the supplied equipment has been
damaged after leaving the factory. However, if you have problems regarding the quality of any of the supplied order
items including the SATATYA device or its ancillaries, or items are missing, follow the procedure below.
1. If, after removing the SATATYA device from its packaging, a visual inspection reveals that it has been
damaged, you MUST NOT continue with the installation but contact your supplier for advice on what to do
next. Similarly, if the product is found to be faulty during installation contact your supplier immediately.
2. To aid your supplier you are requested to note all the details relevant to your complaint, clearly stating
details of any technical problems, date of receipt, packaging condition, etc. and forward this to your
supplier.
3. Where the product needs to be returned to your supplier, you are requested to use the original packaging
wherever possible.
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