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Troubleshooting
If a pump error occurs, a message displays on the pump screen with the name of
the problem, the error code, and the procedure to solve it. Follow the instructions
on the screen. It may be necessary to restart the pump. If the error persists,
contact Technical Service and provide the error code.
If an error occurs with the error code RM7, do the following:
1. Open the pump head and remove the tubing from the pump head.
2. Close the pump head (without tubing) and start the pump. If the issue
persists, contact Technical Service.
3. If the pump runs correctly, stop the pump.
4. Press the
button to open the pump head.
5. Re-insert the tubing, making sure it is correctly placed in the pump head.
6. Redo the test.
NOTE
For very small volumes, performing a pre-wetting step is highly
recommended.
For other issues, refer to the following table. If any issue persists, contact
Technical Service.
Symptom Possible cause Remedy
The pump doesn’t
start when the
control panel
on/off button is
pressed.
The pump is not
connected to power
source.
Ensure that the pump is connected to
the communication hub, and that the
communication hub is connected to
power source.
The communication
hub is OFF.
Switch the communication hub on by
pressing the on/off switch on the front
of the communication hub (position l ).
If the light on the communication hub
on/off switch is off when the switch is
on (position l ) and the communication
hub is connected to power source,
check the communication hub fuses.
There is no
response from
the pump
software.
An unexpected
error has occurred
in the pump
software.
Switch the pump off and switch it on
again.
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