BeneVision N17/BeneVision N15/BeneVision N12 Patient Monitor Service Manual          4-4
4.6.3 Module Rack Failures 
Failure Description  Possible Cause  Troubleshooting 
SMR 
SMR cannot identify 
parameter modules
 
External cable defective 
or poorly connected
 
 
The cable connecting SMR and the main unit 
of the monitor is not connected properly or 
already damaged. Verify the connecting 
cables and connectors are not damaged.
 
 
Verify that contact screws on SMR or module 
are tightly fastened and well connected.
 
Defective parameter 
module
 
Replace the malfunctioning parameter module 
with a known good module. If the patient 
monitor identifies the replacement module and 
can start measurement, it indicates that the 
original module is faulty.
 
Wrong communication 
board software version
 
Upgrade the module and/or the SMR software to 
a compatible level.
 
SMR power supply 
abnormal
 
  Check whether the SMR interface output 
voltage of the main unit is 12 V. If it is 
abnormal, the internal module rack COM 
board or main control board fails.
 
  Check whether the contact screw output 
voltage of the external module rack is 12 V. If 
it is abnormal, the communication module 
on the SMR fails.
 
8-slot Module rack 
communication board 
defective
 
Replace 8-slot the module rack communication 
board.
 
Internal module rack 
COM board defective
 
Replace the internal module rack COM board. 
Main control board 
failure
 
Replace the main control board. 
Internal module rack 
 
 
 
 
The parameter module 
does not respond 
 
 
 
Defective parameter 
module
 
Replace the malfunctioning parameter module 
with a known good module. If the patient 
monitor identifies the replacement module and 
can start measurement, it indicates that the 
original module is faulty.
 
Cable defective from the 
main control board to 
the internal module rack 
COM board
 
 
Verify the cable connecting the internal 
module rack COM board to the main control 
board is connected reliably.
 
 
Verify the connecting cables and connectors 
are not damaged.