Operator phone
Mitel 6867 SIP / Mitel 6869 SIP 105
eud-1664/2.0 – R6.0 – 06.2018
Setting the operator phone
The system administrator can configure up to 10 operator keys on
the operator phone.
Adding and setting the operator phone keys
You can make a number of settings that affect the phone's response when
someone calls on an operator key.
Your system administrator defines the operator phone settings on your
phone and you have a predefined operator phone at your disposal. You
can make changes to the operator-key configuration. If a two-company
system is configured, use the operator-configuration window to make the
settings for company A and company B.
Once your system administrator configures operator keys on your phone,
the operator-key configuration settings (such as background color, ring
delay, and call list check box) are defined with the default values. You, as
an operator, can login into the Self Service Portal and can make changes
to the operator-key configuration. For more information about the MiVoice
Office 400 Self Service Portal, see the section "MiVoice Office 400 Self
Service Portal", page 9).
1. Log in to the Self Service Portal using your phone number and PIN.
2. Click on the Phones tab.
3. Select the phone (depending on the phones you own).
4. Select the operator key to configure. It opens the key-configuration win-
dow. Because, your phone is defined as an operator phone, the value of
Mode is preset as Operator and you can not change it.
5. Select the color in the Background color.
6. Depending on the configuration, specify the settings for company A or
company B. The key-configuration window displays the settings that
you can configure for the operator key.
7. Set the Ring delay time. You can select Ringing tone off for no ringing
tone, No delay for instant ringing tone, and ringing tone 10 sec, 20 sec,
30 sec for a delay of 10 seconds, 20 seconds, 30 seconds respectively.
8. Select the Call list check box to insert an unanswered operator call
entry in the call list; clear the check box to not insert an entry in the call
list.
9. Confirm the key configuration by clicking Save.
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