104 Mitel 6867 SIP / Mitel 6869 SIP
eud-1664/2.0 – R6.0 – 06.2018
Operator phone
Queue overview key
An operator phone has a queue overview key once your system adminis-
trator configures it on your phone. The key has an icon that displays the
total number of internal and external calls in the queue. The key also dis-
plays additional information such as the number of external calls and the
period of time (in minutes) the longest call has been in the queue. You can
view the different pieces of information by pressing the arrow on the soft-
key for the queue overview key.
Display, display symbols, and LEDs
The following table lists various icons that represent the state of a call
(external or internal):
• External call (one-company system)
• Internal call (one-or-two-company system)
• External call forwarded to operator phone (one-company system)
• Internal call forwarded to operator phone in one-or-two-company
mode
External call (company A)
External call forwarded to operator phone (company A)
External call (company B)
External call forwarded to operator phone (company B)
Connected
Parked
Held
Transferred
Recall
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