Operator phone
Mitel 6867 SIP / Mitel 6869 SIP 103
eud-1664/2.0 – R6.0 – 06.2018
Background colors for operator keys
An operator phone supports 26 different colors for operator keys on the
phone. They are referenced by name such as dark red, red, dark blue,
blue, dark green, green, and so on. You can change the background color
for each operator key by using the Self Service Portal. Contact your sys-
tem administrator for more information.
Function keys for the operator phone
Your operator phone offers the following function keys once your system
administrator has configured these on your operator phone:
• Substitution: This function key allows the operator to forward calls
from the operator phone to a different destination (substitute user
phone number set by your system administrator). You can configure this
function key on your phone using the Self Service Portal but the desti-
nation user phone number can only be set by your system administra-
tor. The calls are signaled acoustically on substitute user phone number
and visually on the operator phone. The call can be answered either
from the operator phone or the substitute phone. The key can be
defined anywhere on the phone and / or expansion key module.
• Queue overview key: A standard function key that can be configured
by your system administrator only on the top softkeys of the operator
phone. The key displays the total number of calls in the queue, number
of external calls, and the period of time (in minutes) the longest call has
been in the queue.
Operator queue
An operator phone can receive several calls at the same time without
being busy. However, an operator key can process only one call at a time.
An operator phone can handle up to 10 calls simultaneously through its
keys; however, there might be more calls waiting in the queue. A call is put
through to an operator key as soon as the operator key becomes free.
An operator phone displays an icon for the operator queue on the top
line (status bar). The icon displays the total number of calls in the operator
queue. If all your operator keys are busy, the queue counter displays the
total number of unanswered, parked, and held calls.
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