Mitel 6940 SIP - Overview of Available Functions

58 Mitel 6940 SIP
eud-1765/2.0 – R6.0 – 06.2018
Phoning
A user requires help and picks up the handset or presses the loud-
speaker/headset key. The user is automatically routed to the preconfig-
ured hotline destination number stored in the MiVoice Office 400 commu-
nication system. The person responsible answers the call and is con-
nected with the user seeking help.
Alarm cancellation delay: Your system administrator can set a delay (1-
60 seconds, depending on the Mitel system phone). During this delay the
user can enter another call number in order not to trigger a call on the
hotline destination number. If the user does not dial another phone number
during this predefined time or puts the handset back down again, a con-
nection with the Hotline number is automatically set up. Contact your sys-
tem administrator for more information.
Overview of available functions
This section contains a list of all the functions you can store under a con-
figurable key via the Self Service Portal. Please note that the selection of
functions depends on the selected phone and its authorisation level.
Notes: • More information on how to save functions to a configurable key using
function commands and a function code can be found in the online help
for the Self Service Portal (see chapter "MiVoice Office 400 Self Service
Portal", page 9).
• You will find a list of all function codes in the user's guide “Features
Overview Mitel 415/430/470” on the Mitel DocFinder
. Please note that
function codes can only be used as prefix dialing on your phone.
Using the hotline:
User needs help. They pick up the handset of their phone or press the loud-
speaker/headset key.
➔A connection with the hotline number is automatically set up after a pre-
defined time without the user having to do anything else.
Function Description
Agent: Log in/log out Log into/out of the queue as an agent (control of call
routing in the queue).
Agent: Pause on/off Activate/deactivate agent break.
Agent: Wrap-up time on
/off
Activate/deactivate agent wrap-up time.