Appendix A
Service Information
Service for the radio is based on the substitution method; whereby a working part replaces a faulty one,
providing quicker service to the customer. For example, if the controller board is faulty, it is replaced.
If the radio requires complete testing or servicing than that is available at field level, it is sent to the Motorola
Solutions Service Center where it is serviced, and returned to the Regional Service Center.
Level 1 and Level 2 Maintenance
This manual covers Level 1 Maintenance.
Level 1 Maintenance
You replace the radio, accessories, or both. You then send the faulty radio, accessories, or both to a
higher level of maintenance.
Level 2 Maintenance
Your radio board is replaced.
Your radios are programmed at the factory and cannot be tuned at the field service level.
Level 3 Maintenance
Level 3 maintenance can only be done at the Motorola Solutions Service Center or Depot. To find out more
about Motorola Solutions Service Center, visit https://www.motorolasolutions.com/.
NOTE: For radios that are stored for more than 6 months in Distribution Center, it is recommended to
stimulate the radios registration or link to Base Station. Refer to Test Setup and Testing on page 40.
Repeat every 6 months for radios that continued to be kept in storage.
Replacement Parts
Damaged parts are replaced with identical replacement parts. For complete information on ordering required
parts and kits, contact your local customer service representative.
A.1
Service Information for EMEA
Technical & Repair Support (for Contracted Customers Only)
If you would like to contact the Motorola Solutions Customer Care team, use the appropriate contact details
below. Please be prepared to provide your contract number, product serial numbers, and detailed issue
description for a faster response and a resolution. If the support request is Technical Support related,
the request will be handled by the Technical Support Operations (TSO) team. This team of highly skilled
professionals provides Technical Support to help resolve technical issues and quickly restore networks and
systems. If you are unsure whether your current service agreement entitles you to benefit from this service,
or if you would like more information about the Technical or Repair Support Services, contact your local
customer support or account manager for further information.
MN009999A01-AA
Appendix A: Service Information
76
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