9964416H03-O October 27, 2004
Chapter 4 Troubleshooting
4.1 Power-Up Errors
In the event that there is a setup problem while powering up the system, the system attempts to
notify the user of this problem by displaying a power-up error messages (see Table 4-1). The control
head displays power-up errors occurring in either radio.
If one of the radios is not connected at power-up, an error message is displayed, and the remaining
radio continues to function. If both radios are configured as Primary Radios or both radios are
configured as Auxiliary Radios, a fatal error is displayed and the system will not function. See
Chapter 3, "Codeplug Configuration" for details on codeplug configuration.
Any power-up failure during the self-check routine will cause the associated radio to generate a Bad
Key Tone.
NOTE: In the event that there are errors with encryption on the Unselected Radio, they will not be
displayed on the control head at power-up. Instead, the error will be shown when that radio is
selected and the user presses PTT to transmit. All audible indications of the error will be heard
at power-up regardless of radio selection.
Table 4-1. XTL 5000 Dual-Radio Power-Up Self-Check Error Codes
Error Code Description Error Type Troubleshooting Chart
ERROR 21 or 01/02 Flash ROM Codeplug Checksum NON-FATAL Reprogram the Codeplug.
ERROR 01/10
followed by 02/10
Primary Radio Hardware Failure NON-FATAL Check the Primary Radio
connection.
ERROR 21/10
followed by 22/10
Auxiliary Radio Hardware Failure NON-FATAL Check the Auxiliary Radio
connection.
ERROR 21 or 01/12 Security Partition Checksum NON-FATAL Reprogram the security partition.
ERROR 21 or 01/22 Tuning Codeplug Checksum FATAL Reprogram the tuning partition.
FAIL 21 or 01/81 FLASH ROM Checksum FATAL Reprogram the Radio.
FAIL 21 or 01/82 FLASH ROM Codeplug Checksum FATAL Reprogram the Codeplug.
FAIL 21 or 01/88 External SRAM Failure FATAL Turn the radio off, then on.
FAIL 21 or 01/90 General Hardware FATAL Turn the radio off, then on.
FAIL 21 or 01/92 Security Partition Checksum FATAL Reprogram the security partition.
FAIL 21 or 01/93 FLASHport AUTHENT CODE Failure FATAL Contact the Depot.
FAIL 21 or 01/98 Internal RAM Failure FATAL Turn the radio off, then on.
FAIL 21 or 01/A2 Tuning Codeplug Checksum FATAL Reprogram the tuning partition.
FAIL 22 or 02/81 DSP ROM Checksum FATAL Reprogram the DSP firmware.
FAIL 22 or 02/88 DSP RAM Fatal Error FATAL Turn the radio off, then on.
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