Maintenance & Troubleshooting 10 - 5
Troubleshooting
ET1 Enterprise Tablet
Table 10-1
Troubleshooting the ET1 Enterprise Tablet
Problem Cause Solution
When the user presses
the Power button, the
ET1 does not turn on.
Battery is completely
discharged.
Re-charge or replace the battery.
Battery not installed
properly.
Install the battery properly. See
Installing the Battery on page
1-4
.
Power button not
held down long
enough.
Press the Power button until the Battery Charge LED flashes
three times.
ET1 not responding. Perform a hard reset. See
Resetting the ET1 on page 2-15
.
When the user presses
the Power button the
ET1 does not turn on
but the Decode LED
blinks yellow.
Battery charge level
is very low.
Re-charge or replace the battery.
Battery did not charge. Battery failed. Replace battery. If the ET1 still does not operate, perform a
hardware reset. See
Resetting the ET1 on page 2-15
.
ET1 was removed
from cradle while
battery was
charging.
Insert ET1 in cradle. The 4620 mAh battery fully charges in
less than six hours.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
ET1 removed from
cradle or
disconnected from
host computer during
communication.
Replace the ET1 in the cradle, or reattach the communication
cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
No sound. Volume setting is low
or turned off.
Adjust the volume.
ET1 turns off. ET1 is inactive. The display turns off after a period of inactivity. Set this period
to 15 seconds, 30 seconds, 1, 2, 10, or 30 minutes.
Battery is depleted. Recharge or replace the battery.
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