Maintenance & Troubleshooting 10 - 7
Single-slot USB Docking Cradle
Four-slot Charge Only Docking Cradle
Table 10-2
Troubleshooting the Single-slot USB Docking Cradle
Symptom Possible Cause Action
ET1 battery is not
charging.
ET1 was removed
from cradle or cradle
was unplugged from
AC power too soon.
Ensure cradle is receiving power. Ensure ET1 is seated
correctly. Confirm the battery is charging. The 4620 mAh
battery fully charges in less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The ET1 is not fully
seated in the cradle.
Remove and re-insert the ET1 into the cradle, ensuring it is
firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
During data
communication, no
data transmits, or
transmitted data was
incomplete.
ET1 removed from
cradle during
communications.
Replace ET1 in cradle and retransmit.
Communication
software is not
installed or
configured properly.
Perform setup as described in the ET1 Enterprise Tablet
Integrator Guide.
Table 10-3
Troubleshooting the Four-slot Charge only Docking Cradle
Symptom Cause Solution
Battery is not charging. ET1 removed from
the cradle too soon.
Replace the ET1 in the cradle. The 4620 mAh battery fully
charges in less than six hours. Tap > Settings > About
device > Status to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
ET1 is not inserted
correctly in the
cradle.
Remove the ET1 and reinsert it correctly. Verify charging is
active. Tap > Settings > About device > Status to view
battery status.
Ambient temperature
of the cradle is too
warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 35°C (95°F).
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