Maintenance & Troubleshooting 7 - 13
Magnetic Stripe Reader
Table 7-8
Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read
card.
MSR removed from
MC75 during card
swipe.
Reattach MSR to MC75 and reswipe the card.
Faulty magnetic
stripe on card.
See the system administrator.
MSR application is
not installed or
configured properly.
Ensure the MSR application is installed on the MC75.
Ensure the MSR application is configured correctly.
MC75 battery is not
charging.
MC75 was removed
from MSR or MSR
was unplugged from
AC power too soon.
Ensure MSR is receiving power. Ensure MC75 is attached correctly.
Confirm main battery is charging under
Start
>
Settings
>
System
>
Power
. The 3600 mAh battery fully charges in less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC75 is not
fully attached to the
MSR.
Detach and re-attach the MSR to the MC75, ensuring it is firmly
connected.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
MC75 detached
from MSR during
communications.
Reattach MC75 to MSR and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC75 Integrator Guide.
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