Multiplex FreshBlender User Manual

70 Part Number: WBL-95-156 REV002
Troubleshooting Section 5
Symptom Possible Cause Corrective Action
Single Product Under
Filling
Was the product just replaced? "Yes - Product maybe too cold. Check temperature settings.
No - Call Service"
"Yes - Verify that the product was installed correctly. (See
installation guide) Uninstall the product and reinstall the
flavor bag.
No - Call Service. "
Product bag empty "Yes - Replace product bag.
No - Verify no kinks in the bag. "
Bag Leaking "Yes - Verify that the bag was installed in the refrigerated unit
correctly.
"
Single Product Over
Filling
Was the product just replaced? Yes - Check and verify that the bag was refrigerated for
24 hours prior to use. If it has not been wait until it hits
temperature, as the product is too thin.
"Yes - Verify that product was installed correctly.
No - Verify the pump is correctly installed. If not replace. "
All products are
overflowing
Was weekly cleaning just performed? "Yes - The product lines need to cool down. The door open
during the cleaning process may have warmed up the lines
and they need to cool down.
No - Wait and try again in a few minutes. If it persists, check
the water, ice calibrations. "
Was correct size cup placed in shuttle? "Yes - The product lines need to cool down. The door open
during the cleaning process may have warmed up the lines
and need to cool down.
No - Repeat the drink with the proper cup size. "
High Product
Temperature Error
Has the refrigerator been open for weekly
cleaning?
"Yes - Verify that the door is completely close and monitor the
temperature for 30 minutes.
No - Lower the temperature on the refrigerator. "
Is there damage to the door gasket or the
refrigerator door not closing correctly?
"Yes - Clean or replace the gasket.
No - Mechanical issues preventing the door from closing call
service. "
Has a large amount of warm product been
placed in the cabinet?
"Yes - Verify that the temperature is coming down.
No - Lower the temperature on the refrigerator. "
Does the temperature come down at all? "Yes - Proceed as normal.
No - Check the filter on the back of the unit and clean. "
Was the unit off for over 2 hours? "Yes - Do a Zone 2 cleaning and replace all the products.
No - Continue troubleshooting. "
Compressor runs for long
periods or continuously
Has a large amount of warm product been
placed in the cabinet?
"Yes - Allow adequate time for product to cool down.
No - Clean the filter on the back of the unit. "
Prolonged door openings or door is ajar. "Yes - Clean or replace the gasket.
No - Mechanical issues preventing the door from closing call
service. "
Door gasket not sealing properly. "Yes - Clean or replace the gasket.
No - Mechanical issues preventing the door from closing call
service. "
Has the filter been cleaned? "Yes - Continue troubleshooting.
No - Clean filter. "
Has the unit hit operating temperature? "Yes - Monitor temperature for 30 minutes and if the
condenser does not turn off then call service.
No - Verify that the unit hits the assigned temperature. "

Multiplex FreshBlender Specifications

General

Brand	Multiplex
Model	FreshBlender
Category	Dispenser
Language	English