Multiplex FreshBlender User Manual

Part Number: WBL-95-156 REV002 71
Section 5 Troubleshooting
Symptom Possible Cause Corrective Action
Unit Locked Out
Zone 2 cleaning expired? "Yes - Perform Zone 2 cleaning and normal operations will
restart.
No - Verify errors. "
Did an ERROR occur? Yes - Certain errors will lock out the system. See operating
menu for the list.
Flavor Locked Out
Did SHELF LIFE expire? "Yes - Replace flavor and perform a Zone 2 cleaning.
No - Is product bag empty? If so replace bag. "
Empty bag? "Yes - Replace flavor.
No - Verify no kinks and that the bag still has product in it. "
Cabinet temperature is
too high
Temperature is set to a temperature > 40
degrees?
"Yes - Lower temperature.
No - Continue troubleshooting. "
Listen to see if Evaporator Fan(s) will
operating.
"Yes - Continue troubleshooting.
No - Call for Service. "
Excessive amount of warm product placed
in cabinet.
"Yes - Allow adequate time for product to cool down.
No - Clean the filter on the back of the unit. "
Prolonged door openings or door ajar. "Yes - Clean the gasket.
Yes - Replace the gasket.
Yes - Tighten the hinge on the door. (over time the screws may
loosen).
No - Mechanical issues maybe preventing the door from
closing call service. "
System low on refrigerant. Call for service - Service company must locate and repair leak,
recover, evacuate and recharge.
Does the Compressor not start or hums
and trips on overload protector?
"Yes - Clean the filter on the back of the unit.
Yes - Move cabinet or make other adjustments to gain proper
cabinet clearances.
No - Call Service. "
Recipe does not dispense
correctly
Is the water line hooked up? "Yes -Check and verify that the pressure on the water line is
30 psi.
No - Install the water line. "
Is there product bag in the slot? "Yes - Check that the product bag is not empty, if empty
replace the product bag.
No - Place a product bag in slot. "
"Yes - Verify that the product was installed correctly. (See
installation guide) Uninstall the product and reinstall the
flavor bag.
No - Install product bag into slot. "
Product is Frozen
Is the temperature set at < 35 ? "Yes - Increase temperature to 36 degrees.
No - Continue trouble shooting. "
Was product fully defrosted prior to
placing in machine?
"Yes - Verify temperature on the unit is set at
No - Take product out and place back in the fridge until fully
defrosted. "

Multiplex FreshBlender Specifications

General

Brand	Multiplex
Model	FreshBlender
Category	Dispenser
Language	English