Why won't my Napoleon TORCH GT8N burner light, even though the ignitor sparks?
If your Napoleon Indoor Fireplace burner won't light even though the ignitor sparks, there could be several reasons. First, confirm that the manual valve is turned on. If it is, the valve may need replacement. Also, if you're using propane, check if the tank is empty and refill it if necessary.
What causes the white or grey film that forms on my Napoleon TORCH GT8N Indoor Fireplace?
If a white or grey film forms on the glass, logs, or combustion chamber surfaces of your Napoleon Indoor Fireplace, sulphur from the fuel may be depositing. Clean the glass with a gas fireplace glass cleaner, but do not clean the glass when it is hot. Note that if deposits are not cleaned off regularly, the glass may become permanently marked.
Why is the flame length on my Napoleon TORCH GT8N Indoor Fireplace too large or too small?
If the flame length of your Napoleon Indoor Fireplace is consistently too large or too small and carboning occurs, the unit may be over-fired or under-fired. Check pressure readings - Outlet pressure can be checked by removing cap (A) and replacing it with a 1/8” NPT barb fitting. Next, place pressure gauge tubing over the fitting. Gauge should read 3.5” W.C. for natural gas or 10.0” W.C. for propane. AFTER TAKING PRESSURE READINGS, BE SURE TO REPLACE CAP TO RESEAL. DO NOT OVER-TORQUE. Also, leak test with a soap and water solution.
Why is the flame on my Napoleon TORCH GT8N blue and lazy?
If the main burner flame of your Napoleon Indoor Fireplace is a blue, lazy, transparent flame, there may be a blockage in the vent. Remove the blockage. In extremely cold conditions, ice buildup may occur on the terminal and should be removed as required.
What to do if there is no gas to the main burner of my Napoleon TORCH GT8N?
If there's no gas to the main burner of your Napoleon Indoor Fireplace, even when the switch or thermostat is on, the thermostat or switch may be defective. Connect a jumper wire across the wall switch terminals; if the main burner lights, replace the switch or thermostat. Also, the main burner orifice could be blocked, so remove any stoppage in the orifice. The control valve could also be faulty and may need replacement.
How to fix an ignitor that will not spark on my Napoleon TORCH GT8N Indoor Fireplace?
If the ignitor on your Napoleon Indoor Fireplace won't spark, first check the power source (fuse, circuit breaker). Then, ensure the wire is connected to both the ignitor and the control module and that the spark isn't jumping to the ignitor cover. Replace the wire if the insulation is broken or frayed, and replace the electrode if the ceramic insulator is cracked or broken. Also, the spark gap should be 0.125” (1/8” approx.) from the electrode tip to the sensor tip.
Why does my Napoleon TORCH GT8N shut down after the electrode sparks and the burner ignites?
If the electrode sparks, the burner ignites, but the electrode continues to spark for the complete 7 seconds and then the burner shuts down on your Napoleon Indoor Fireplace, the hot and neutral wires might be reversed at the control module. Connect the hot wire to the black wire and the neutral wire to the white wire.
Why does my Napoleon Indoor Fireplace burner come on when the remote wall switch is in the “OFF” position?
If your Napoleon Indoor Fireplace remote wall switch is in the “OFF” position but the burner comes on, the wall switch might be mounted upside down; if so, reverse it. Alternatively, the remote wall switch or its wire may be grounding, in which case you should replace the switch or check for a ground (short) and repair or replace the wire. A faulty wire could also be the cause, so consider replacing it.
Why is carbon depositing on the glass, logs, or combustion chamber surfaces of my Napoleon TORCH GT8N Indoor Fireplace?
If carbon is being deposited on the glass, logs, or combustion chamber surfaces of your Napoleon Indoor Fireplace, the air shutter may be blocked. Ensure the air shutter opening is free of lint or other obstructions. Also, if the flame is hitting the combustion chamber, open the air shutter to increase primary air, check the manifold pressure and orifice size against the rating plate, ensure the door gasketing is intact and sealed tightly, check for holes in the 3” and 5” vent liners and ensure they're well-sealed, and verify the minimum rise per foot for any horizontal venting.
Why is carbon depositing on the glass of my Napoleon TORCH GT8N Indoor Fireplace?
Carbon deposits occur due to a blocked air shutter or the flame impinging on the combustion chamber. Ensure the air shutter opening is free of lint or obstructions. If the flame is impinging, open the air shutter to increase primary air. Also, check the input rate, manifold pressure, orifice size, door gasketing, vent liners, and minimum rise per foot for horizontal venting.
Essential safety advice on fire, explosion, gas leaks, and burn hazards.
Details appliance approvals, installation suitability, and gas type requirements.
Specifies required venting components, minimum/maximum lengths, and sealant requirements.
Provides required clearances for vent terminals to various building elements and surroundings.
Details minimum and maximum allowances for horizontal vent runs, including rise and offsets.
Outlines minimum and maximum allowances for vertical vent runs and connections.
Step-by-step instructions for installing the appliance with horizontal venting.
Instructions for installing the appliance with vertical venting through a roof.
Guidance on using flexible vent pipes, including warnings and support requirements.
Specific steps for connecting the air terminal for horizontal venting systems.
Specific steps for connecting the air terminal for vertical venting systems.
Instructions on connecting the vent pipe to the appliance flue collar.
Safety precautions and procedures for connecting the gas supply to the appliance.
Requirements for installing the appliance in mobile or manufactured homes.
Specifies the required clearances from combustible materials around the appliance and vent.
Details the required dimensions for the appliance enclosure and framing.
Instructions on how to attach the nailing tabs for securing the appliance.
Steps for assembling and installing the stand-offs for the appliance.
Steps for installing the appliance within a cabinet or enclosure.
Instructions for installing and removing the safety barrier to protect against burns.
Procedure for safely removing the appliance door for maintenance or cleaning.
Steps for installing the appliance frame and front components.
Guidance on cleaning and installing the glass media for the appliance.
Instructions for installing the optional LK8 light kit for the appliance.
Details on how to properly hard wire the appliance's electrical components.
Step-by-step guide on how to safely light the pilot and operate the appliance.
Procedure for safely shutting off the gas supply to the appliance.
Instructions for checking and adjusting the gas pressure for optimal performance.
Guidance on adjusting the air shutter for proper flame characteristics.
Recommended annual inspections and cleaning procedures for the appliance.
Steps for cleaning the burner and pilot assembly after removing logs or glass.
Instructions for cleaning and maintaining the appliance's glass surfaces.
Steps for safely replacing the appliance's door glass assembly.
Information required and procedures for ordering replacement parts.
Illustrated list of available replacement parts for the appliance.
Detailed list of replacement parts for the valve train assembly.
List of available optional accessories for the appliance.
Guide to diagnosing and resolving common operational issues with the appliance.
Specific troubleshooting steps for ignitor and remote wall switch problems.
Details the limited warranty coverage, conditions, and exclusions for the appliance.
General| Fuel Type | Natural Gas or Propane |
|---|---|
| Ignition Type | Electronic Ignition |
| Vent Type | Direct Vent |
| Glass Type | Ceramic Glass |
| Type | Gas Fireplace |
| Viewing Area | 432 sq. in. |
| Log Set Material | Ceramic Fiber |
| Warranty | Limited Lifetime |
To Next Page
