CHAPTER
7
BenchMike Pro Instruction Handbook: Servicing Your Equipment 7-1
7 Servicing Your Equipment
Your instrument was carefully inspected electrically and mechanically prior to shipment. It should be free of sur-
face mars and scratches, and it should be in perfect working order upon receipt. If any indication of damage is
found, file a claim with the carrier immediately, prior to using the instrument. If no damage is apparent, proceed by
using this manual to install and setup this instrument.
Save the shipping carton and packing material for future storing or shipment of the instrument. If, at some future
time, the instrument must be returned to the factory for service, include a full description of the instrument failure
and the mode of operation the instrument was in at the time of failure. Also include a contact person to discuss
the instrument failure.
When returning equipment for service, it is important to first obtain a Return Material Authorization (RMA) number.
The RMA number is needed for proper handling of returned equipment.
• To obtain an RMA, go to https://ndc.custhelp.com/.
• Select Service
• Select Equipment Return / RMA from the drop-down menu. Follow the instructions to obtain an RMA.
Ship the instrument in the original carton, or, if the original carton is unavailable, ship in a carton providing suffi-
cient protection. Send the instrument to the Asia, Europe, or USA office (addresses listed in the supplied Con-
tacts/CE Compliance Manual), whichever is closest to you or to the office indicated by your sales engineer. Place
the RMA number on the outside of the carton, and include a purchase order number and any other information
specific to your instrument. Field warranty service is available, if the customer pays travel expenses by advance
purchase order. All service operations should be performed by skilled electronics technicians, who have been
trained by NDC Technologies.
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