Programming
Application Examples
IntraMail System Guide Chapter 1: Quick Setup ◆ 9
1
Example 2: Provide Unique Day and Night Dialing Options for Callers
Step 1 Set up separate day and night greetings.
1.1 Following example 1, set up separate day and night Instruction Menus using Call Routing
Mailboxes 000 and 001.
- The day Instruction Menu can say something like:
Thank you for calling. For Sales, dial 301. For Technical Support, dial 302. To talk to an
operator, dial 0. If you know your party’s extension number, please dial it now.
- The night Instruction menu can say something like:
Thank you for calling. Our normal business hours are 8:30 to 5:00, Monday through Fri-
day. To leave us a message, please dial 0 now.
Step 2 Assign a unique Dial Action Table (2) to the night time Call Routing Mailbox (001).
2.1 In 8006 - IntraMail Routing Mailboxes: Dial Action Table, assign Dial Action Table 2 to Call
Routing Mailbox 001.
- See 8006 - IntraMail Routing Mailboxes: Dial Action Table on page 228 for more.
Step 3 Change the dialing options for the night time Dial Action Table (2).
3.1 In 8008 - Dial Action Table Actions for Dial Action Table 2, make the following changes:
- For the digits 3 and 4, enter 0 for the Action entry to prevent callers from dialing extensions
at night.
- For the digit 0, change the Action entry to
REC1 (by dialing 3) and the Data entry to 300.
This allows night time callers to dial 0 to leave a message for the operator.
- Note that the * and # entries were left unchanged so that experienced users could still leave
Quick Messages or do Remote Logons at night.
- See 8008 - IntraMail Dial Action Tables on page 246 for more.
Default Dial Action Table Options
■ All Call Routing Mailboxes (000-007 by default) use Dial Action Table 1.
■ Dial Action Table 1 provides the following dial options:
- Dial extension number (
300-427).
- Dial
0 for the operator.
- Dial * + extension to leave a
Quick Message.
- Dial # + extension to do a
Remote Logon to the mailbox.
-
Timeout to operator if no digits dialed.
Application Summary
■ Allow callers at night to dial 0 to leave a message for the operator.
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