Automated Attendant
IntraMail System Guide Chapter 2: Features ◆ 43
2
The block diagram below shows the default IntraMail Automated Attendant configuration.
Related Features
Answer Tables (page 30)
Determines how the Automated Attendant answers outside calls on each trunk.
Call Routing Mailbox (page 49)
The mailbox associated with an Answer Table that specifies the dialing options (Dial Action Table) and
Instruction Menu that announcements are available to Automated Attendant callers.
Dial Action Table (page 64)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Fax Detection (page 86)
The Automated Attendant can route outside calls to the company fax machine.
Multiple Company Greetings (page 147)
One IntraMail system can provide individual greetings and dialing options for several companies.
Programming
Step 1 Assign Answer Tables to trunks.
1.1 1003 - Trunk Options: Answer Table on page 196.
- Assign an Answer Table (1-8) to each trunk that the Automated Attendant should answer.
✔By default, all trunks are assigned to Answer Table 1.
Step 2 Set up the Automated Attendant to answer trunk calls.
2.1 1003 - Trunk Options: Direct Termination (Day) on page 195.
- Enter 700 to have the Automated Attendant answer calls on the trunk during the day.
✔By default, all trunks are set to Key Ring during the day.
DIL to Voice Mail
Master (700)
Trunks Route to
Answer Table 1
Answer Table 1
Schedule 1 or
Default Mailbox
Dial Action
Table 1
● 1003 - Answer Table
● 8007 - Answer Tables
Calls always route to Call Routing Mailbox 000
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
● 8008 - Dial Action Tables
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
Default Automated Attendant Answering
All trunks
Use Answer
Table 1
Which chooses Call
Routing Mailbox 000.
And Dial Action
Table 1
With these
dialing options
From a System Administrator's
mailbox, record an Instruction
Menu (SA + I) for the active Call
Routing Mailbox.
● 8006 - Routing Mailboxes (000)
● 1003 - Direct Termination (Day)
● 1003 - Direct Termination (Night)
Call Routing
Mailbox 000
● 8007 - Schedule Entry
●
8007 - Default Mailbox
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