Directory Dialing
IntraMail System Guide Chapter 2: Features ◆ 69
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Step 2 Set up the name programming and enter names.
2.1 0201 - Tenant Option Programming: Name Format on page 193.
- Determine how extension names should be entered in 1801 - Extension Name or via the
telephone. The options are 1 (first name followed by last name) or 2 (last name followed by
first name).
✔By default, the system expects names to be entered as first name followed by last name (1).
2.2 1801 - Extension Port Description: Extension Name on page 198.
- Enter the name for each extension. The format you use should follow the setting of
0201 - Name Format.
✔By default, there are no names entered.
2.3 8006 - IntraMail Routing Mailboxes: Extension Name Match on page 230.
- Select the portion of the extension name on which the Directory Dialing Mailbox should
route. Enter 1 for first; 2 for last. This option allows for dial-by-first-name and dial-by-last-
name Directory Dialing.
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For example, if 0201 - Name Format is 1 and the name in 1802 - Extension Name is
entered as first name followed by last name, enter 2 in this option to set up last name dialing.
✔By default, the Directory Dialing Mailbox routes on the first portion of the name (1).
Step 3 Set up Directory Lists to control which extensions Directory Dialing can access.
3.1 1808 - IntraMail Subscriber Mailbox Options: Directory List Number on page 206.
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Select the Directory List to which the extension belongs. The entries are 1-8 (for lists 1-
8), 0 (for no list), or * (for all lists). Directory Dialing to the extension can occur only if
the list entry matches the setting in 8006 - Directory List Number to Use for the Direc-
tory Dialing Mailbox.
✔By default, extensions are not included in a Directory List (0).
3.2 8006 - IntraMail Routing Mailboxes: Directory List Number to Use on page 230.
- The Directory Dialing Mailbox can route calls only to the members of the Directory List
specified in this option. The entries are 1-8 ( for lists 1-8).
✔By default, the Directory Dialing Mailbox uses list 1.
Step 4 How many letters of the employee’s name must the caller dial?
4.1 8006 - IntraMail Routing Mailboxes: Minimum Number of Letters Required on page 230.
- Specify how many letters of an employee’s name the caller must dial to use Directory Dial-
ing. If the caller dials less than the specified minimum number of letters, IntraMail cannot
route the call. The entries are 1-3 (1-3 letters).
✔By default, callers must dial at least 1 letter of the employee’s name (1).
Step 5 When Directory Dialing finds a name match, should it route the call as a Screened or
Unscreened Transfer?
Unscreened Transfer
5.1 8006 - IntraMail Routing Mailboxes: Unscreened or Screened Transfer on page 231.
- Enter 2 to route the call as an Unscreened Transfer.
✔By default, IntraMail routes the call as a Screened Transfer (1).
Screened
Transfer
5.2 8006 - IntraMail Routing Mailboxes: Unscreened or Screened Transfer on page 231.
- Enter 1 to route the call as a Screened Transfer.
✔By default, IntraMail routes the call as a Screened Transfer (1).
5.3 8006 - IntraMail Routing Mailboxes: Screened Transfer Timeout on page 231.
- Set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unan-
swered extension before recalling. The entries are 1-255 seconds or 0 for no recall.
✔By default, the Screened Transfer Timeout interval is 15 seconds.
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