Issue 5.0 UNIVERGE SV8100
1 - 1076 Virtual Extensions
If multiple VE keys are ringing on a station at the same time, the VE key on the lowest Line
Key is answered first.
Virtual Extension Keys assigned as code *03 do not support Voice Mail Message Indication
on Line Keys.
Busy Virtual Extensions cannot be Tone overridden.
Class of service feature Program 20-11-20: No Call Back (transfer recall disable) is not
supported for calls from a physical extension to a virtual extension.
In V3.0 software or higher the system can be programmed to blink the page number of a
DT300/DT700 DESI-less terminal when it receives an incoming call, or switch to the page
the incoming call is on. Also a default page can be defined for the DESI-less terminal to
change to when it goes idle or when it has answered a call.
DESI-less screen page switching only applies to idle terminals. If a terminal is not idle, the
screen will not switch if another call comes in until the phone goes idle.
When a call is parked from a virtual extension, the virtual extension is released.
When parking a call from a virtual extension, Programs 15-02-21 and 15-18-01 must be set
to 1.
Park Group assignment is by terminal extension, not the virtual extension.
When a call parked from a virtual extension recalls, it will ring the terminal where the virtual
extension is programmed to, not the virtual extension key.
When an internal station-to-station call is made to a virtual extension, the name and
number of the calling party does not appear in the display of the station the virtual extension
resides on until the call is answered.
A door box cannot ring a virtual extension.
If a user dials a number not programmed in ARS, Program 26-01-03 determines if
thesystem should route over the trunk group settings defined in Program 21-02 or play an
error tone.
When using ARS Class of Service, with Program 26-01-03 set to (1) “Play Warning Tone”,
any trunk (except a CCIS trunk) pointed or transferred to a virtual that is Call Forward Off-
Premise will not complete. For a virtual to Call Forward Off-Premise, Program 26-01-03
must be set to “Route to trunk group” and the call will follow the trunk group settings of the
trunk, assigned in Program 21-03.
When using ARS Class of Service, with Program 26-01-03 set to (1) “Play Warning Tone”, a
CCIS trunk pointed or transferred to a virtual that is call forwarded off premise will always
follow ARS Class 1 routing properties.
Calls made from Virtual Extensions will show up in SMDR as calls made from the physical
extension the VE resides on.
Virtual Extension Ring Assignment (command 15-09) will follow the ring assignment for the
Night Mode Group the virtual extension is assigned to (default Night Mode group 1) and not
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