UNIVERGE SV8100 Issue 5.0
Voice Over 1 - 1111
Voice Over
Description
Voice Over lets a user interrupt a busy station user that is on another call. With Voice Over, the busy
extension user hears an alert tone followed by the voice of the interrupting party. The extension user
receiving the Voice Over can respond to the interrupting party without being heard by the original caller.
If desired, the user can easily switch between their original caller and the interrupting co-worker. The
original caller and the interrupting party can never hear each other.
Example:
Voice Over could help a lawyer waiting for an urgent call. While on a call with another client, the lawyer’s
paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the paralegal
instructions how to handle the situation – all without the original client hearing the conversation.
Both multiline terminal users and SLT set users can initiate and receive a Voice Over.
To enable Voice Over, a multiline terminal can have a function key programmed for Voice Over. In
addition to one- touch Voice Over operation, the key shows the Voice Over status as follows:
Conditions
While active, Voice Over uses a Conference circuit on a CD-CP00. Refer to the Conference
feature for Conference circuit programming.
Voice Over can interrupt a trunk call only if the trunk is set up for at least six seconds.
Do not use Voice Over to a user on speakerphone as the conversation may be heard by the
outside party.
When a multiline terminal user performs Voice Over, the speech path is 1-way from the
originator to the destination.
The Voice Over Access Code can be assigned on a Programmable Function Key.
An override tone is sent to both calling and called parties. A single line telephone user can
receive Voice Over. After a Tone Override is heard, Voice Over can be set.
When the key is . . . You are . . .
Off Not using Voice Over
Flashing (Red) Listening to the interrupting party
On (Green) Responding to the interrupting party
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