UNIVERGE SV8100 Issue 5.0
Voice Response System (VRS) 1 - 1125
900 Preamble
If the system has trunks that are part of a 900 (caller paid) service, the VRS can automatically play a
prerecorded message when a user answers the call. This prerecorded message should describe the 900
service features and cost. The 900 Preamble ensures that the caller is always aware that they have
accessed a 900 pay-per-call service. A system user cannot converse with the caller until the preamble
message ends. If the caller hangs up before the message completes, they are not charged for the call. If
the caller waits for the message to end, they can talk to a system user and call charging begins. The
system answers as many 900 calls as there are available VRS ports. If a 900 calls comes in when all
VRS ports are busy, the call does not appear on an extension until a VRS port is available.
You can also use the 900 Preamble message to set up an Auto-Answer with Greeting application. When
a receptionist answers a call, the VRS can play a preamble message such as, “Welcome to ABC
Company. How can I help you?” When the caller replies, the receptionist answers, “One moment
please,” and quickly extends the call to the desired party. This ensures that all incoming calls are
answered quickly, courteously and consistently.
Time, Date and Station Number Check
If the system has a DSP daughter board installed for VRS, any multiline terminal user can find out the
time, date or the extension number while their telephone is idle (on-hook). The time and date check
saves the user time since they do not have to look for a clock or calendar. Hearing the extension number
conveniently identifies non-display multiline terminals. To find out their extension number, the user
presses 6 (for
Number). To listen to the time and date, the user presses 8 (for Time/Date).
Available with 64-Port Basic CD-CP00
The VRS feature is available with the 64-port Basic CD-CP00 (no feature Upgrade required).
The VRS feature requires a PZ-VM21 DB attached to the CD-CP00 with the optional VRS flash card
installed. Conditions
VRS record time is fixed at two minutes and cannot be changed.
The Automated Attendant (VRS) can answer up to 16 calls simultaneously.
If Synchronous Ringing is enabled, the Preamble message cannot be used.
The maximum number of VRS ports is 16 when the PZ-ME50 is installed on the CP00. If
the PZ-ME50 is not installed, the maximum number of VRS ports is eight.
When the DISA/VRS Ring Group Transfer (Programs 25-03 and 25-04) is set to 104
(Speed Dial Bin), Speed dial will be treated as an internal call no matter what Program
13-01-01 is set to. If an outside number is needed, the trunk access code must be put into
the speed dial bin.
Default Setting
Disabled
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