Issue 5.0 UNIVERGE SV8100
1 - 56 Attendant Call Queuing
Related Features
Call Forwarding
Guide to Feature Programming
Operation
None
Program
Number
Program Name Description/Comments Assigned Data
11-01-01 System Numbering – Service
Code
Set the system internal (Intercom)
numbering plan. The numbering
plan assigns the first and second
digits dialed and affects the digits
an extension user must dial to
access other extensions and
features, such as service codes
and trunk codes. If the default
numbering plan does not meet the
site requirements, use this
program to tailor the system
numbering to the site.
Refer to System
Numbering Default
Settings table in the
UNIVERGE SV8100
Programming Manual
for a list of default
settings.
20-01-01 System Options - Operator
Access Mode
Assign the priority of a call when
calling an operator telephone.
0 = Step
1 = Circular
(default = 0)
20-09-07 Class of Service Options
(Incoming Call Service) – Call
Queuing
Turn Off (0) or On (1) an extension
ability to have calls queued if a call
rings the extension when it is busy.
0 = Off
1 = On
(default = 1 for
COS 1~15)
20-17-01 Operator Extension – Operator’s
Extension Number
Define the extension numbers
which are to be used by operators.
Up to eight digits
(default = ext. 101)
24-02-01 System Options for Transfer –
Busy Transfer
Disable (0) or Enable (1)
extensions to transfer calls to an
attendant that has more than 32
calls in queue.
0 = Disable
1 = Enable
(default = 1)