NETGEAR XR500 Nighthawk User Manual

Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
If you must restart your network, follow this sequence:
1. Turn off and unplug the modem.
2. Turn off the router.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the router and wait two minutes.
Check Ethernet Cable Connections
If your device does not power on, make sure that the Ethernet cables are securely plugged in.The Internet
LED on the router is lit if the Ethernet cable connecting the router and the modem is plugged in securely
and the modem and router are turned on. If one or more powered-on computers are connected to the router
by an Ethernet cable, the corresponding numbered router LAN port LEDs light.
Check the Network Settings
Be sure that the network settings of your device are correct. Wired devices and devices that are connected
over WiFi must use network IP addresses on the same network as the router.The simplest way to do this
is to configure each device to obtain an IP address automatically using DHCP.
Some service providers require you to use the MAC address of the device that was initially registered on
the account.You can view the MAC address on the Device Manager page (see View and Manage Devices
Currently on the Network on page 57).
Check the WiFi Settings
Be sure that the WiFi settings in your device and the router match exactly.The WiFi network name (SSID)
and WiFi security settings of the router and WiFi computer must match exactly.
For more WiFi troubleshooting information, see Troubleshoot WiFi Connectivity on page 178.
Troubleshoot With the LEDs
By default, the router is set with standard LED settings.
If you changed the standard LED settings and want to troubleshoot with the LEDs, change the LED settings
back to the standard LED settings (see Turn the LEDs On or Off Using the LED On/Off Switch on page 17
or Disable or Enable LED Blinking or Turn Off LEDs on page 118).
Troubleshooting
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XR500 Nighthawk Pro Gaming Router

NETGEAR XR500 Nighthawk Specifications

General

Brand	NETGEAR
Model	XR500 Nighthawk
Antennas	4 external antennas
VPN Support	Yes
Beamforming	Yes
RAM	512MB
Flash Memory	256MB
WiFi Technology	802.11ac
WiFi Speed	AC2600 (800Mbps + 1733Mbps)
Processor	Dual Core 1.7GHz
Ethernet Ports	5 x 10/100/1000 Mbps Gigabit Ethernet (1 WAN & 4 LAN)
USB Ports	2 x USB 3.0
QoS	Dynamic QoS
Security Features	VPN support