Payment Terminals | Page 47 of 54
15. Troubleshooting
NB: Merchants shall not change parameters if they are unsure about how to do so. Incorrect setting of
parameters can cause system failures in the terminal, such as communications misalignment. Please contact
Nets customer service for assistance; refer to Section 20.
Table 5: Problems & Solutions
Problem Solution
When I swipe the Merchant Card, why do I get
an “Incorrect Card” message on the terminal
display?
You have used the wrong Merchant Card and will need to
reset the card details. Go to:
Menu > 9 > 7 (“Reset Merchant Card” option).
The terminal will ask you to enter the Merchant Code (to
receive this code, you must contact Customer Service).
Enter the code into the terminal.
The terminal will ask you to swipe your card. After swiping,
you will be able to use the terminal again.
How do I reset the Merchant Card’s binding? Go to Menu > 8 > 9 > 1.
Who do I contact regarding purchases, reconcilia-
tion and backup solution which are more than 7
days old?
Please contact your bank.
Who do I contact regarding purchases, reconciliati-
on, backup solutions from the past 7 days?
Refer to Section 20 for your Customer Service contact number.
Who do I contact when I have several terminals
with the same error?
Please contact your network provider or shop/chain manager.
Who do I contact regarding Telenor broadband? Refer to Section 20 for your Customer Service contact number.
How do I order credit card agreements? Please contact the card acquirer.
How do I order automatic reconciliation ? Refer to Section 20 for your Customer Service contact number.
• Not connected to network
• No contact with centre
• I only get backup solutions
General: If the terminal cannot establish contact with
the network, restart the terminal by holding down the
yellow “Clear” button and the full stop/comma button
simultaneously. Let go and wait until the terminal starts up
(approx. 30 seconds). Try again.
GPRS: In order for the terminal to be online, the signal
strength (with antenna signal) must first be displayed at
the top of the display. If the signal or antenna do not show
after restarting, contact the network provider to check
coverage and subscriptions/SIM cards. Alternatively, call
Nets’ Customer Service for additional troubleshooting of the
terminal.
Ethernet/Broadband: Check that the Ethernet cable is
connected to the terminal and the network socket in the wall,
switch or router/modem. Contact your network provider to
check the network, or contact Nets’ Customer Service for
troubleshooting the terminal.
To Next Page
Loading...
Need help?
General
