Payment Terminals | Page 49 of 54
16. Back-up
16.1 Electronic Offline Transaction (EOT)
If errors occur in the communication between the terminal and Nets,
an electronic backup solution can be used for BankAxept cards. The
terminal prints a receipt with a signature line.
The procedure for an EOT backup solution is as follows:
1. Ask the customer to sign the receipt.
2. Check the customer’s identity.
3. Add the security code from the bank card to the receipt – both
letters and numbers (e.g. ABCD 123).
4. For purchases with a value of more than NOK 1,500, call Nets’
Customer Service to authorise the amount (refer to Section 20).
5. Note the Authorisation Number in the Merchant field of the
receipt.
The merchant must keep the receipt with the customer’s signature
and be able to produce it when required.
The amount is transferred to Nets automatically when the terminal is
up and running again. Do not provide cashback when the backup
solution is used.
******************************
Signature-based payment
MUST BE COMPLETED
******************************
Nets Norway AS
H. Martinsensvei
NO-0978 OSLO
Bax: 1234567-123456
BankAxept 12345678910-3
Expiry: 11/2023
AID: D5780000221010
Service code: 601
05/07/2020 10:14
Sequence no: 901469
Resp.: Y3
Not connected to network
AUTHORISED WITH
SIGNATURE
Amount = 1.00
Bank card
verification code:
---------------------------
Signature:
******************************
CARD CHARGED
******************************
----------- Tear here ------------
Nets Norway AS
H. Martinsensvei
NO-0978 OSLO
Bax: 10139902-125442
BankAxept ******05040-3
AID: D5780000221010
05/07/2020 10:14
Sequence no: 901469
Resp.: Y3
Amount = 1.00
AUTHORISED WITH
SIGNATURE
CUSTOMER COPY
Backup solution receipt:
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