TouchPoint Console Installation and Setup Guide 57
Troubleshooting
This section provides some symptom/resolution information for anticipated problems only. If you cannot resolve the
problem on your own, gather the following information before contacting Technical Support:
Connection Errors
Communication Errors
Copy Count Errors
Unexpected Reboot
Using the Bypass Key
Information
Record the
information
Where to find it Notes
TPC platform version
_________________
On TPC (press
Help > About)
Platform and software versions must
correspond (although the version numbers will
not match). Consult the Equitrac partner portal
for details.
TPC software version
_________________
On TPC (press
Help > About)
Platform and software versions must
correspond (although the version numbers will
not match). Consult the Equitrac partner portal
for details.
TPC IP Address
_________________
On TPC (press
Help > About)
TPC IP Address
Allocation Method
_________________
On TPC (press
Help > About)
Options are DHCP or Static IP
Equitrac Professional
version
_________________
In System
Manager >
Software, view,
the versions must
be at least
5.2.0.3315
TPC works with EP 5.2 or later only
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