Oki MC563 MFP - Troubleshooting

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Troubleshooting

If Paper Jams Occur

If a Document Jam Occurs

Copy Problems

Scan Problems

Print Problems

Fax Problems

If an Error Message is Displayed on the Operator Panel

Main Page

Table of Contents2
Before Starting4
Cautions Related to Safety5
General Cautions6
About this Manual8
About Descriptions8
Trademarks and Other Information10
License12
Setting up13
Installation Requirements14
Installation Environment14
Installation Space15
Checking the Accessories17
Unpacking and Installing the Machine18
Installing the Optional Equipment22
Installing the Wireless LAN Module22
Installing the Additional Tray Unit23
Setting the Printer Driver25
Connecting a Telephone Line27
Connecting to the Public Line (if Using Only for Faxes)27
Connecting to the Public Line (if Connecting a Telephone to the Machine)28
Connecting the Optical IP Telephone29
Connecting to the ADSL Environment30
Connecting PBX, Home Telephone or Business Phone31
Connecting as an Extension Telephone31
Connecting a CS Tuner or Digital Television32
Connecting the Power Code33
Connecting a LAN Cable/Usb Cable35
Connecting a LAN Cable35
Connecting a USB Cable37
Loading Paper in the Tray39
Checking the Setting Information41
Setting up this Machine42
Language Setup42
Setting the Administrator Password43
Easy Setup43
Before Connecting to a Wireless LAN45
Connecting to a Wireless LAN (Only When the Wireless LAN Module Is Mounted)45
Enabling Wireless LAN Connection46
Connecting to an Access Point (Infrastructure)47
Connecting to the Machine Directly51
Installing a Driver and Software to a Computer53
For Windows53
For Mac os X56
Basic Operations60
Names of Components61
Front View61
Rear View62
Inside of the Machine63
Basic Operations on the Operator Panel64
Names and Functions64
Name and Functions on the Operator Panel65
Adjusting the Angle of the Display Screen66
Entering Characters66
Turning the Machine on or off68
Turning the Machine on68
Turning the Machine off69
Loading Paper70
About Paper Types that Can be Loaded70
Loading Paper in Tray 1/2/373
Loading Paper in the MP Tray74
Paper Storage76
Setting a Document77
About Documents that Can be Set77
Setting in the ADF78
Setting on the Document Glass80
Copy81
Copying82
Cancelling Copying83
Specifying the Number of Copies84
Scan85
Sending Scanned Data as an E-Mail Attachment86
Before Using Scan to E-Mail86
Entering E-Mail Address to Send E-Mail87
Saving Scanned Data in a Shared Folder88
Creating a Shared Folder in a Computer88
Registering a Destination (Profile)89
How to Use Scan to Shared Folder90
Cancelling Scanning91
Print92
Printing from a Computer (Windows)93
For Windows PCL Printer Driver93
For Windows PS Printer Driver94
Printing from a Computer (Mac os X)96
Cancelling a Print Job97
About Screens and Functions of each Printer Driver98
Windows PCL Printer Driver98
Windows PS Printer Driver100
Mac os X PS Printer Driver102
Fax107
Basic Operations of Fax Functions108
Entering Fax Number to Send a Fax108
Cancelling a Fax Transmission109
Setting for Receptions110
Setting the Reception Mode110
Drd111
Maintenance113
Replacing Consumables114
Cautions When Replacing Consumables114
Replacing the Toner Cartridges115
Replacing the Image Drum119
Replacing the Image Drum and Toner Cartridge at the same Time123
Cleaning each Part of the Machine127
Cleaning the Document Glass127
Cleaning the LED Head128
Troubleshooting130
If Paper Jams Occur131
If the Error Code Is "370", "371", "372131
If the Error Code Is "380", "381", "382", "385", "389136
If the Error Code Is "390140
If the Error Code Is "391", "392", "393143
If the Error Code Is "409145
If a Document Jam Occurs151
If a Document Is Visible in the Paper Path151
If a Document Is Invisible in the Paper Path152
Copy Problems154
Unable to Copy154
Scan Problems156
Unable to Scan156
Print Problems157
Unable to Print157
Fax Problems159
Unable to Send a Fax159
Unable to Receive a Fax160
If an Error Message Is Displayed on the Operator Panel161
Error Message List161
Operating Management/ Specifications171
Changing the Administrator Password172
Saving Power Consumption with the Power Save Function173
Setting the Length of Idle Time before Entering Power Save Mode173
Setting the Length of Idle Time before Entering Sleep Mode174
Restrictions in Power Saving Function174
Time174
Setting the Waiting Time from When an Incoming Call Arrives to When Reception Starts (Response Waiting Automatically Turning the Machine off (Auto Power Off)175
Setting the Length of Idle Time before Auto Power off Works176
Specifications177
General Specifications177
Copier Specifications178
Fax Specifications178
Scanner Specifications179
Printing Specifications179
Network Specifications180
Wireless LAN Specifications (Option)181
Menu List182
Contact Us197

Oki MC563 MFP - Troubleshooting

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