CHECK FOR A DIAL TONE
• Place a test call to the telephone number to which you want to send a fax to make sure that it is working
correctly.
• If the telephone line is being used by another device, then wait until the other device is finished before sending
a fax.
• If you are using the On Hook Dial feature, then turn up the volume to verify a dial tone.
TEMPORARILY DISCONNECT OTHER EQUIPMENT
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering
machines, computers with modems, or telephone line splitters.
CHECK FOR JAMS
Clear any jams, and then make sure that Ready appears.
TEMPORARILY DISABLE CALL WAITING
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone
company to obtain the keypad sequence for temporarily disabling Call Waiting.
VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice
Mail and the printer to answer calls, you may want to consider adding a second telephone line for the printer.
THE PRINTER MEMORY MAY BE FULL
1 Dial the fax number.
2 Scan the original document one page at a time.
Can send but not receive faxes
These are possible solutions. Try one or more of the following:
CHECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
Troubleshooting
209
To Next Page
Loading...
Need help?
General
