OPENTEXT Tableau Forensic TD4 - Updating TD4 Firmware

3.2.4 Updating TD4 firmware
TD4 firmware is stored on a non-volatile, non-removable memory device inside the
unit. When a TD4 firmware update becomes available on the OpenText website
(Tableau Download Center), you can download the firmware package file and use it
to update the unit.
Note: A firmware update cannot be started while a job is running.
To update your TD4 firmware, go to the Tableau Download Center at https://
www.opentext.com/products/tableau-download-center, then follow these steps:
1. Locate the TD4 section on the Tableau Download Center page, and then tap the
latest firmware file link to initiate a download to your computer.
Note: TD4 firmware package files have a .td4_pkg file extension.
2. Copy the downloaded firmware package file to a USB stick and then eject and
remove that drive from your computer.
3. Insert the USB stick into any TD4 USB port.
4.
Go to the System Navigation Menu by tapping on the icon at the left side of
the top navigation bar. Then tap the About menu item.
5. In the About screen, tap the Update Firmware button.
6. Select the appropriate drive/filesystem by tapping on the filesystem tile.
7. Browse to the location of the desired .td4_pkg file and tap on that file.
8. Once you are sure you want to initiate the update with the selected file, tap the
Select button at the bottom-right of the screen.
TD4 will begin the firmware update process using the selected firmware file.
Caution
Once the firmware update process begins, do not remove or add any
drives, turn off the unit, or remove power from the unit. Doing so could
cause issues with the firmware update process possibly resulting in a non-
functional TD4. If something should occur during the firmware update
process that results in a failure to update, it is possible that the firmware
recovery procedure may be required. See “Troubleshooting common
problems” on page 82 for information on the firmware recovery process.
TD4 will automatically reboot into the new firmware once the update process is
complete.
Note that the SHA-256 hash value of the currently loaded firmware package is
calculated and displayed in the top portion of the About screen along with the full
firmware version. This allows for verification that the proper firmware version is
Chapter 3 Configuring TD4
26
OpenText™ Tableau™ Forensic TD4 Duplicator
ISTD230100-UGD-EN-1