OPENTEXT Tableau Forensic TD4 - 6.2 Troubleshooting common problems

Power 18 Watts typical operating power (TD4 alone, excluding
external drive power)
120 Watts max (including external drive power)
DC Input 24 VDC (Nominal); 13 VDC min.; 34 VDC max.
DC Output (per drive) +5/12V @2A (Spin-up max)
+5/12V @1A (Continuous max)
Dimensions 6.75 in. (L) x 4.6 in. (W)
(17.12 cm (L) x 11.68 cm (W))
Rear height: 1.8 in. (4.6 cm)
Front height: 1 in. (2.54 cm)
Weight 16 oz (454 g)
Storage Temperature
Range
-20 to 70
o
Celsius
Operating Temperature
Range
0 to 40
o
Celsius ambient
Relative Humidity Up to 90% (Non-condensing)
Warranty
TD4 Unit Three Years Parts and Workmanship from Date of Purchase
TD4 Kit Accessories One Year Parts and Workmanship from Date of Purchase
6.2 Troubleshooting common problems
This section covers the following troubleshooting issues and solutions:
Firmware recovery
Power supply issues
Thermal issues
Problems with drive detection
Time/date data retention issues
Chapter 6 Specifications and troubleshooting
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OpenText™ Tableau™ Forensic TD4 Duplicator
ISTD230100-UGD-EN-1