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7. TROUBLESHOOTING
7.1. “Error Saving .SPC File” Message
This message is generated if you are saving spectrum and search files to SD card, and (1) the
card is removed during a Save operation; or the storage medium is defective. If you removed the
card, reinsert it and tap Save again. If the card is defective, replace it and tap Save. If you do not
have a replacement card, you must stop the current identification session without saving (in
which case, the spectrum will be discarded), go to the Spectra dialog (Section 5.3.3.3), and
select a valid location.
If this error occurs when saving files to the computer’s
My Documents
folder, contact your
ORTEC representative or our Global Service Center.
7.2. If the DetectiveEX Program Stops
The Detective-EX incorporates a computer running the Windows Mobile operating system.
Occasionally, the operating system will stop responding to external commands. The power
button is located below the display on the lower-right corner of the computer’s bezel. Press and
hold the power button for several seconds until the computer shuts down and restarts (the
mechanical cooler will continue running). This will reset the operating system and automatically
relaunch the
DetectiveEX
application.
7.3. If You Drop the Detective-EX
The Detective-EX has been designed to be a rugged instrument, and should survive reasonable
levels of mechanical abuse. It has been drop-tested to destruction in development and is known
to have a high degree of survivability to “normal” shock and vibration (to a maximum tolerance
of 20 g; a shock in excess of this value will void the warranty).
If the instrument is dropped:
! Turn off the MCA electronics (not the cooler) by removing all USB cables and any
power cables, then pressing the on/off switch under the protective cover on the top of the
display unit. Wait 5 seconds, then turn the unit back on. This should reset any mechanical
relays that might have been deactivated by the drop.
! Inspect the exterior for evidence of mechanical damage or distortion.
! Listen to the cooler: If you hear any unusual noises (rattling or pinging) emanating from
the cooler, contact your ORTEC representative or our Global Service Center.
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