218 Chapter 14 : Troubleshooting
Creating your Palm profile: Are you trying to use a profile from
another phone?
When you set up your phone, did you tap Sign In To My Profile on the
Palm Profile screen? Tap the Sign In To My Profile button only if you can
answer Yes to all these questions:
• Did you create a valid Palm profile on another webOS phone in the past?
• Do you want to use that same Palm profile again on your new webOS
phone?
If you answered No to those questions, do this:
• Make the back gesture—a quick swipe from right to left in the gesture
area of your phone—until you see the Palm Profile screen again. Then tap
Create New Profile.
If you answered Yes to the questions, do this:
• If you forgot the profile password, tap Forgot Password. Enter the
answer to your security question and tap Done. Create a new password
and tap Done.
If that doesn’t work, do this:
• Contact Palm Support for help on setting up your old profile on your new
phone.
Creating your Palm profile: Are you having trouble creating a
new profile?
To create a profile, do the following:
1 During setup, tap Create New Profile.
2 Tap the field labeled First & Last Name and enter your first and last
name. Tap Next.
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