Panasonic KX-NS700 - ACD Report Analysis; To Load an ACD Report; To Save an ACD Report; To Select ACD Report Options

5. On the Options, you can change the following settings for the monitor screen:
Item Description Value
Member Status View Mode Select the display mode for
members’ status.
Standard, Simple
Highlighted
Display
Settings
Number of Current
Waiting Calls (1-30)
Specify the number of waiting
calls at which the Current
Waiting Calls display is
highlighted.
1–30
Waiting Time (0-10
min/10 sec)
Specify the waiting time at
which the Longest Waiting
Time display is highlighted.
0–10 minutes
Colour Mode Select the colour to use to
highlight items on the screen.
Mode 1, Mode 2, Mode 3
Blinking Select whether items that are
highlighted on the screen
blink.
Enable, Disable
6. Click Apply.
7. When you finish configuring the settings, click Start Monitor to start monitoring the selected ICD group.
8. Click Close.
9. Click OK.
ACD Report Analysis
You can specify which items to include in the monitor result report, the style in which to display the report
profile, and the output format.
1. On the left side of the screen, click Users ® ICDG Management ® ACD Report.
2. Select an ACD Supervisor from the Supervisor selection drop-down list.
To load an ACD report
a. Click Report Profiles.
b. Select the Profile Name.
c. Click Load.
To save an ACD report
a. Click Report Profiles.
b. Name the Profile Name (max. 32 characters).
c. Click Save.
To select ACD report options
a. Click Option.
b. In ACD Report - Export CSV File Format, select either Comma(,) or Semicolon(;) as the data
separator.
c. Click OK.
You can make an ACD report through 3 types of filters: Group, Agent, and Call. On the ICD screen, select
the target tab, configure the settings as necessary and then click Apply.
User Manual 355
4.1.3 Supervisory Monitor (ACD) Control