1.2.2.4 Queuing Feature
Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned
for each time mode (day/lunch/break/night) (® 2.2.4 Time Service). This PBX supports a specified number
of Queuing Time Tables which each have a specified number of sequences (specific commands which are
performed when a caller enters a queue). The following commands can be assigned to each sequence when
making a Queuing Time Table:
[Command Table]
Command Description Condition
OGM xx An outgoing message is sent to the
caller.
"xx"
applies to the OGM num-
ber.
After the OGM, Music on Hold will be
sent and the next event in the se-
quence will be activated.
b ´ 5 s
Puts the caller in the waiting queue
for b (01-16) ´ 5 seconds.
If an OGM has not been sent to the
caller, the caller hears a ringback
tone.
If an OGM has been sent to the call-
er, the caller hears Music on Hold.
Sequence c Redirects to sequence c. "c" applies
to the sequence number.
None
Overflow Redirects to the overflow destina-
tion.
None
Disconnect Disconnects the line. None
None
(No command)
Redirects to the next sequence. If assigned as sequence 01, the
Queuing Time Table will not be ac-
tivated.
[Programming Example of Queuing Time Table]
Queuing Time Table No.
Sequence
*1
Sequence 01 Sequence 02 Sequence 03 Sequence 04 ...
01 OGM 01
6 ´ 5 s
OGM 03 Overflow
02
*2
OGM 02
6 ´ 5 s
OGM 04 None
03
: : : : : :
*1
® 5.15 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
—
Queuing Sequence—Sequence 01–16
® [631] Sequences in Queuing Time Table
*2
If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
Feature Guide 57
1.2.2 Incoming Call Distribution Group Features
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