Pco pco.panda 4.2 User Manual

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A5 CUSTOMER SERVICE
A5.4 TROUBLE SHOOTING
If you have a question, which is not adequately addressed in this
manual, contact PCO or your local dealer.
To Speed up Your Request
• Short description of the
problem
• Operating system (PC)
• Description of your application
• Processor type (PC)
• Camera settings
• Memory
• Type and version of camera
• Graphic card
• Software used
• Graphic card setup
• Camera serial number
How to Create Logfiles
Repair
Before sending the camera for repair, first contact your local dealer or
PCO respectively.
When shipping the camera for repair, be certain to carefully pack the
camera with proper shipping materials. If possible use the original
packaging. Use the protection cap to protect the camera on the lens
thread.
Firmware, Software and Driver Update
You find all necessary software and drivers on the accompanying
USB flash drive.
For the latest versions check our Website
.
Steps
Explanation
Enable Logfiles
Open ? Help menu
→ Logging → Enable log
file →Camware asks you to press NO to
activate Logfiles after restart of Camware
Repeat
The workflow which produces the faults
Open ? Help
menu
Click Support Mail (+ Support File) →
Camware asks you: Generate support file?
Save this file
(CWSupport.zip – don’t rename it) and send
it to PCO Support (support@pco.de)
Or visit website:
http://www.pco.de/support/ and upload the
support file with our support form

Pco pco.panda 4.2 Specifications

General

Brand	Pco
Model	pco.panda 4.2
Category	Digital Camera
Language	English