Pepperl+Fuchs VisuNet Control Center 6 - Troubleshooting

VisuNet Control Center 6
Troubleshooting
2023-05
81
9Troubleshooting
Problem Potential root cause Possible solution
RM / BTC cannot be found in
VisuNet CC, even though I
can ping the device.
The communication protocol
is not properly routed through
the network. One root cause
can be that a second network
adapter (e.g., WiFi card) is
active that is connected to a
different network.
Try to turn off or disable all
other network adapters (e.g.,
WiFi card), that might be avail-
able in your system so that
only the adapter is active that
is connected to the RM / BTC
network. Use the IP address
as communication address.If
the RM / BTC is found, check
with your local administrator
for the network routing set-
tings.
RM / BTC has a status of
"Security Error."
The communication protocol
uses a certificate-based
encryption that requires both
communication partners to
use the same system time.
Check if the RM / BTC is set
up with the correct time zone,
date, and system time.
1
1. Reboot the RM / BTC if you change the time zone, date, or system time.
The RM / BTC status is shown
as “Incorrect Password.”
One potential root cause for a
communication failure can be
that an invalid password has
been entered for the RM / BTC
(or is stored in the VisuNet CC
project file). If this error
occurred, it is also highlighted
in the device status tile under
“communication status.”
Try to re-enter the password
that is used for the administra-
tor role on the RM / BTC you
want to connect to.
I am prompted in VisuNet CC
to enter the VisuNet CC
license key on the RM / BTC,
even though I have already
entered it on the RM / BTC.
The VisuNet CC key might not
have been synchronized yet
with the Control Center and is
therefore unknown.
Download the RM / BTC set-
tings via the download func-
tion to synchronize VisuNet
CC with the RM / BTC. This
will also download the VisuNet
CC key from an RM / BTC, and
remote access should be
granted.