3.6 Remote Support
PerkinElmer uses the service of LogMeIn (https://secure.logmeinrescue.com/) to
solve issues of “Opera Phenix Systems” by remote support. If LogMeIn support is not
allowed please contact PerkinElmer Service and ask for other options. Please note:
Other options may increase costs for the service contract.
Minimum system requirement for LogMeIn remote support:
l Windows
®
10, 8.1, 8, 7, Vista, XP, Server 2003 & 2008 (all including 64-bit)
l Broadband connectivity to the internet (i.e. T1, cable modem, ISDN, or DSL)
3 IT Policy
42 Opera Phenix Plus – Site Readiness
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