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PHOENIX CONTACT 107708_en_09
11.2 Device defects and repair
Repairs may only be carried out by Phoenix Contact.
• Send defective devices back to Phoenix Contact for repair or to receive a replacement
device.
• We strongly recommend using the original packaging to return the product.
• Include a note in the packaging indicating that the contents are returned goods.
• If the original packaging is no longer available, observe the following points:
– Observe the humidity specifications and the temperature range specified for trans-
port (see Section 14).
– If necessary, use dehumidifying agents.
– Use suitable ESD packaging to protect components that are sensitive to electro-
static discharge.
– Secure any loose parts.
– Make sure that the packaging you select is large enough and that the material used
is sufficiently thick.
– Only use plastic bubble wrap sheets as wadding.
– Attach warnings to the transport packaging so that they are clearly visible.
– Please ensure that the delivery note is placed inside the package if the package is
to be shipped domestically. However, if the package is being shipped internation-
ally, the delivery note must be placed inside a delivery note pocket and attached to
the outside so that it is clearly visible.
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