Pitney Bowes DM100i - Moistening Problems (Envelopes Dont Seal)

11-4
11 • Troubleshooting
SV62276 Rev. D
i
NOTE: See Chapter 12, Supplies and Options for part numbers for
replacement brushes and E-Z Seal® solution. See page v for con-
tact information.
Moistening Problems (envelopes don't seal)
Symptom Solution
Incorrect feeding Make sure you slide the envelope flap under
the blue edge of the feed deck. If you don't, the
moistener can't wet the flap.
Low sealant level Check the sight glass on the left side of the
moistener tank. If the sealant level is low, add
E-Z Seal® solution until it reaches the bottom of
the fill hole. See the in struc tions in Chapter 10,
Maintenance.
Dry moistener brush Try wetting the moistener brush. If the brush drys
out quickly, replace the moistener wick as ex-
plained in Chapter 10, Maintenance.
Dirty moistener brush Remove the moistener brush. Clean it in plain
water and rinse thoroughly (see Chapter 10,
Maintenance)
Worn moistener brush Replace the moistener brush (see Chapter 10,
Maintenance)