Poly TC10 User Manual

Troubleshooting6
These troubleshooting tips can help when encountering issues with your TC10 device.
View the Poly TC10 and Paired Video System Information
You can see basic information about your TC10 and the paired video system in the device local
interface.
Some of the Poly TC10 and video system details include:
● Device name
● Name of paired-video system
● Model
● MAC address
● IP address
● Hardware version
● Software version
● Serial number
■
In the device local interface, go to Settings
> Information.
Zoom Rooms Pairing Error
Symptom:
You get an error message when pairing a Poly TC10 to a Zoom Room that is already logged into a
room.
Workaround:
Ignore the code and pair the device to the Zoom Room using the authorization code or enter the
pairing code at
zoom.us/pair
26 Chapter 6Troubleshooting

Poly TC10 Specifications

General

Display Size	10.1 inches
Resolution	1280 x 800
Touchscreen	Yes
Connectivity	Wi-Fi, Bluetooth
Power over Ethernet (PoE)	Yes
Ports	USB-C, Ethernet
Audio	Integrated microphone and speakers
Mounting Options	Wall mount, table stand
Operating System	Android
Speaker	Integrated
Power	PoE