Poly Trio C60 - Poor Audio Quality with External Microphones; Call Audio from Bluetooth-Connected Phones Doesnt Come Through System Speakers; Using an Approved Power Source; Test the Hardware

Troubleshooting
Topics:
• Investigate Warnings
• Missing Calendar and Meeting Notifications
• Poor Audio Quality with External Microphones
• Call Audio from Bluetooth-Connected Phones Doesn’t Come Through System Speakers
• Using an Approved Power Source
• Test the Hardware
• Set Log Levels
• Send Log Files to the Skype for Business Server
• Send Log Files to the Skype for Business Server Using the System Web Interface
• Reboot Your Phone
• Reset the Phone to Factory Defaults
If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
Investigate Warnings
When a phone is unable to perform certain tasks, a Warning icon displays in the status bar and on the
Settings icon on the Home screen.
View details about the issues from the Warnings screen.
Procedure
1. Go to Settings > Status > Diagnostics.
2. Select Warnings.
The Warnings screen displays, listing any issues.
Missing Calendar and Meeting Notifications
Symptom:
The Calendar icon doesn’t display on the Home screen, and the system doesn’t display meeting
reminders.
Problem:
The system doesn’t have a functioning connection to the Microsoft server.
70