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Poly Trio C60 User Manual

Poly Trio C60
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Troubleshooting
Topics:
Investigate Warnings
Missing Calendar and Meeting Notifications
Poor Audio Quality with External Microphones
Call Audio from Bluetooth-Connected Phones Doesn’t Come Through System Speakers
Using an Approved Power Source
Test the Hardware
Set Log Levels
Send Log Files to the Skype for Business Server
Send Log Files to the Skype for Business Server Using the System Web Interface
Reboot Your Phone
Reset the Phone to Factory Defaults
If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
Investigate Warnings
When a phone is unable to perform certain tasks, a Warning icon displays in the status bar and on the
Settings icon on the Home screen.
View details about the issues from the Warnings screen.
Procedure
1. Go to Settings > Status > Diagnostics.
2. Select Warnings.
The Warnings screen displays, listing any issues.
Missing Calendar and Meeting Notifications
Symptom:
The Calendar icon doesn’t display on the Home screen, and the system doesn’t display meeting
reminders.
Problem:
The system doesn’t have a functioning connection to the Microsoft server.
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Poly Trio C60 Specifications

General IconGeneral
Microphone Pickup RangeUp to 20 feet (6 meters)
SIP SupportYes
Display5-inch color touchscreen
ConnectivityWi-Fi, Bluetooth
Audio TechnologyAcoustic Clarity Technology
Ports3.5mm audio
PowerPoE
MicrophonesThree microphones
PoE SupportYes, IEEE 802.3af
CompatibilityMicrosoft Teams, Zoom

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