Before You Begin
Polycom, Inc. xvii
How Data Subject Rights are supported
Data Subject Right Method of support
Right to be informed What customer personal data is collected?
See the Purposes for processing personal data table in this topic.
How is customer personal data is used?
See the Purposes for processing personal data table in this topic.
How long is customer personal data kept?
Any personal data made available when working with Polycom support is only
retained until each specific issue is resolved and then it is purged.
Is customer personal data shared with any third parties and if so, who?
If personal data is made available when working with Polycom support, this data
may be shared with contracted third-party engineering companies.
How can a data subject be notified of a data breach?
Data Subjects have a right to be notified when their data has been processed
without authorization. The product administrator is able to monitor and identify
when security anomalies have occurred. See the How admin can be informed of
any security anomalies (including data breach) table in this topic.
Right to access (view and/or
obtain a copy of all personal
data for a specific data subject)
Personal data about specific participants in conferences can be viewed or
downloaded via the CDR. See the Retrieve and Save a CDR for Viewing
section in this guide.
Personal data related to users who are Administrators, Operators and Auditors
can be viewed using RMX Manager or RealPresence Resource Manager (if
configured). See the User Management section in this guide.
Right to rectification (make
corrections to inaccurate or
incomplete personal data)
Personal data about specific participants in conferences cannot be edited or
updated because the information derives from the device of origin.
Personal data related to users who are Administrators, Operators and Auditors
can be edited or updated using RMX Manager or RealPresence Resource
Manager (if configured). See the User Management section in this guide.
Polycom does not manipulate data made available during the support process,
so any rectification of inaccuracies of personal data must be performed by
customer directly.
Right to erasure (remove all
personal data)
For details on how to erase customer personal data from the system, see the
How customer personal data is deleted table in this topic.
Any customer personal data made available when working with Polycom
support will be erased by requesting erasure through your Polycom support
representative.
Right to restrict processing
(temporarily cease all
processing of personal data)
Not applicable.
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