Polycom SoundPoint IP 650 User Manual

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6
Troubleshooting Your Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use your Polycom® SoundPoint
IP 650 phone. The tables in this chapter list possible trouble symptoms, the
likely causes of these problems, and the recommended corrective actions to
take. The topics include:
• Power and Startup
• Controls
• Access to Screens and Systems
• Audio
• Calling
• Displays
• Productivity Suite
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware on page 6-7.
If you require additional assistance, contact your system administrator.
Note
Before restarting your phone, contact your system administrator. They may want to
troubleshoot your phone in more detail before restarting it and losing current status
information.

Polycom SoundPoint IP 650 Specifications

General

Full duplex	Yes
Camera included	No
Frequency range	150 - 7000 Hz
Base station keys	26 + 4
Channels quantity	2 channels
Dimensions (WxDxH)	265 x 150 x 190 mm
Networking features	DHCP/Static IP
Ethernet LAN (RJ-45) ports	2
Supported network protocols	FTP, TFTP, HTTP, HTTPS
Supported data transfer rates	10/100 Mbit/s
Product color	Gray
Volume control	Digital
Voice codecs	G.722
Display resolution	320 x 160 pixels
Display number of colors	Monochrome
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	10 - 40 °C
Operating relative humidity (H-H)	20 - 85 %
Power requirements	24V DC / 500mA
Safety	UL 60950-1;CE Mark;CAN/CSA-C22.2 No. 60950-1-03;EN 60950-1;IEC 60950-1;AS/NZS 60950-1
Certification	- FCC Part 15 (CFR 47) Class B - ICES-003 Class B - EN55022 Class B - CISPR22 Class B - AS/NZS CISPR 22 Class B - VCCI Class B - EN55024 - EN61000-3-2; EN61000-3-3 - ROHS

Weight and Dimensions

Weight	1260 g
Package weight	2045 g