Troubleshooting
RUBY-9715VG2AR User’s Manual 5-13
Information & Support
Question: I have one IDE hard disk and one SATA hard disk. How can I assign
SATA hard disk as First boot device?
Answer: After entering system BIOS, access Advanced BIOS Feature. And then press
enter on Hard disk boot Priority. You will see the mode of your SATA hard
disk. Select it as first boot device.
Besides, please also notice. Every time, when your hard disk devices have
been changed, system bios will ask you to re-setup Hard disk boot
priority
Question: Does RUBY-9715VG2A support RAID 0, 1, and 5 function?
Answer: Yes, it does. Please refer to
Question: Does RUBY-9715VG2A support 64 bit operating system? Is the driver
going to be different?
Answer: Yes, RUBY-9715VG2A can fully support 64 bit operating system, but you
need to make sure that operating system and drivers you installed are 64
bit.
Question: After installing PCI card, why isn’t it working?
Answer: As a matter of fact, some PCI cards need to occupy shadow memory, which
might case PCI card malfunction. In order to determine it is a lack of
shadow memory problem, please disable USB controller and on board LAN.
After disabling these two devices, PCI card works. The lack of shadow
memory could be a case.
To solve this problem, you can download BIOS from our website
http://www.portwell.com.tw/download.asp
If you cannot find BIOS that you need, please contact with Technical
Support Department to request a new BIOS to solve this problem. Technical
Support Department Mailto: tsd@mail.portwell.com.tw
Question: I forget my password of system BIOS, what am I supposed to do?
Answer: You can simply short 2-3 pins on JP9 to clean your password.
Note:
Please visit our technical web site at http://www.portwell.com.tw
For additional technical information, which is not covered in this manual.
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