Troubleshooting
68
Powerware
®
9125 User’s Guide (2500–3000 VA) : Rev B www.powerware.com
Table 11. Troubleshooting Guide
Alarm or Condition Possible Cause Action
The indicator is not
on; the UPS does not start.
The power cord is not
connected correctly.
Check the power cord connections.
The wall outlet is faulty. Have a qualified electrician test and repair the outlet.
The main utility breaker is off. Verify that the main utility breaker is on.
The indicator is
flashing; power is not
available at the UPS
output receptacles.
The UPS is in Standby mode.
Press the On button to supply power to the
connected equipment.
|
The UPS operates
normally, but some or all
of the protected
equipment is not on.
The equipment is not
connected to the UPS
correctly.
Verify that the equipment is plugged into the UPS
receptacles.
For hardwired models, contact a qualified electrician to
check connections to the power source.
The output receptacle circuit
breaker (if applicable) is open.
Check the load. Disconnect faulty load equipment. Wait
several minutes before resetting the UPS circuit breaker.
One of the load segments has
been turned off through the
power management software.
Reactivate the segment with the software.
The UPS does not provide
the expected backup time.
The batteries need charging or
service.
Plug the UPS into a power outlet (apply utility power on
hardwired models) for 24 hours to charge the battery. After
charging the battery, press and hold the button for
3 seconds; then check the indicator.
If the indicator is still on, see “UPS Maintenance” on
page 57 to replace the battery.
The UPS is in Sleep mode. If the UPS is on battery and supporting a small electrical
load ( 10%), the UPS shuts down the load. This feature
conserves battery power. To disable this feature, contact
your service representative.
Intermittent audible alarm
Battery
UPS on battery (see “Battery
Mode” on page 44 for more
information).
The UPS is powering the equipment with battery power.
Check the bar graph indicators for available battery capacity
and prepare your equipment for shutdown.
Warning - Low Battery
3-minute battery warning. Three minutes or less of battery power remains (depending
on load configuration and battery charge).
Prepare for a shutdown. Save your work and turn off your
equipment.
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